Subscription Policy

1. Subscription service

Some Beinfer products offer premium features, content or usage allowances on a recurring subscription basis. Subscribing gives you access to the features described for your selected plan for as long as the subscription remains active and paid.

2. Plans and pricing

Available plans, prices, billing frequency and what each plan includes are displayed inside the product before you confirm a purchase. Prices may vary by country, currency, platform and payment method. Where taxes apply, the total charged is shown before confirmation. Usage allowances included in a plan (for example a monthly number of generations or research runs) reset at the start of each billing period and do not carry over unless the plan says otherwise.

3. Free trials and introductory offers

Where a free trial or introductory price is offered, its duration, the price that applies afterwards and the date of the first full charge are shown before you start. Unless you cancel before the trial or introductory period ends, the subscription converts automatically to the standard plan and the standard price is charged. Trials are limited to one per person, per product, unless stated otherwise.

4. Automatic renewal

Subscriptions renew automatically at the end of each billing period for the same duration and at the then-applicable price, unless cancelled before the renewal date. By subscribing you authorise us, or the marketplace or billing partner through which you subscribed, to charge the recurring fee to your selected payment method at each renewal.

5. Billing

Subscription fees are charged in advance at the start of each billing period. If a payment cannot be processed, we may retry the charge and may suspend or downgrade access to paid features until payment succeeds. Continued failure may result in cancellation of the subscription.

Your subscription is provided by Visatech S.R.L. Depending on your region and payment method, the charge may be collected by an application marketplace (Google Play or the Apple App Store), a mobile network operator or an authorised billing partner, whose name may appear on your bank or card statement alongside or instead of ours.

6. Changes to subscription fees

We may change subscription prices from time to time. A price change takes effect at your next renewal after we have notified you, and never during a billing period you have already paid for. Where the law requires, we will notify you in advance by email or in-product notice and, where required, ask for your consent. If you do not accept a new price, you may cancel before the renewal date.

7. Cancellation

You may cancel at any time. Cancellation stops future renewals; you keep access to paid features until the end of the current paid period unless stated otherwise. Depending on how you subscribed, you can cancel through:

• the Account or Subscription section inside the product;
• the subscription settings of your Google Play or Apple App Store account;
• your mobile network operator's subscription management portal, where the subscription was billed through an operator;
• customer support, by writing to support@beinfer.com from your account email address.

Deleting an app does not cancel a subscription made through a marketplace; cancel it in the marketplace's subscription settings.

8. Refunds

Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or expressly stated otherwise. If you believe you have been charged in error, contact support. Eligibility, exclusions and the request procedure are set out in our Refund Policy. Refunds for purchases made through a marketplace are handled under that marketplace's rules.

9. Service availability

We aim to keep paid features available at all times but do not guarantee uninterrupted access. Maintenance, technical faults, changes at upstream providers or circumstances beyond our control may cause interruptions. Where a paid feature is withdrawn for the remainder of a billing period you have paid for, the Refund Policy describes your entitlement.

10. Changes to this Subscription Policy

We may update this Policy periodically. The latest version is always published on beinfer.com and in the relevant products with its effective date. Material changes are announced in advance by email or in-product notice.

11. Contact us

For any question about your subscription, billing or cancellation, contact support@beinfer.com. Include the product name and the email address on your account so we can locate your subscription quickly.