Refund Policy

1. General principle

Most Beinfer products deliver digital content or services that are consumed as they are used: an AI generation is produced the moment credits are spent, a subscription period grants access from the moment it starts, and an in-game item is delivered instantly. Once any part of a Purchase has been consumed, that part is deemed delivered and is not eligible for refund. Unused portions of a Purchase may qualify for a refund on the terms below.

2. Non-refundable items

The following are not eligible for refund except where mandatory law requires otherwise:

• Credits that have been consumed by a generation, research run, conversation or other request, whether or not the resulting output meets your expectations. Generative models are probabilistic and we make no warranty as to specific outputs.
• Credits consumed by requests that fail or are rejected because of your inputs, including prompts or reference media that breach our content guidelines, are flagged by automated safety checks, or cause errors at an upstream model provider.
• Subscription fees for billing periods that have already started or ended at the time the request is made.
• In-game currency, items or boosts that have been delivered to your game account.
• Promotional, complimentary or referral credits and any other benefit granted without payment.
• Purchases for which the refund request is submitted more than seven (7) calendar days after the original transaction.
• Purchases made under promotional, bundled or limited-time offers expressly designated as final sale or non-refundable at the time of purchase.

3. Eligibility for refund

A refund request will be considered, and may be granted at the Company's discretion, where all of the following conditions are met:

• the request is submitted within seven (7) calendar days of the Purchase;
• no credits or content forming part of the Purchase have been consumed;
• for a subscription, the current billing period has not been used to access the paid Service in any way;
• the Purchase is not excluded under Section 2; and
• your account is in good standing and has not been suspended or terminated for breach of the Terms and Conditions.

4. Failed transactions and duplicate charges

Where a payment has been processed but the corresponding credits, content or subscription access were not delivered, or where you have been charged more than once for the same Purchase, you are entitled to a full refund of the affected amount. Such requests must be submitted within thirty (30) calendar days of the transaction and must include enough information to identify the disputed charge.

5. Service-side failures

Credits consumed by a request that fails as a direct result of a fault attributable to the Company or to an upstream provider (and not to your inputs) are reinstated to your balance automatically. If reinstatement has not occurred within twenty-four (24) hours of the failed request, contact support for manual reconciliation. Where a paid Service is materially reduced or withdrawn during a billing period you have already paid for, we will refund the unused portion of that period on a pro-rated basis.

6. Subscription cancellation

You may cancel a subscription at any time through the product's account settings, the marketplace through which you subscribed, or by contacting support. Cancellation stops automatic renewal at the end of the current billing period; access continues until that period expires. Except as provided in Sections 3 to 5, fees for a billing period that has started are non-refundable and partial periods are not pro-rated. See the Subscription Policy for cancellation routes.

7. Purchases through app marketplaces

If you purchased through the Apple App Store or Google Play, the refund is processed by that marketplace under its own rules, and requests should be submitted through the marketplace's refund process. We will support any such request with the information the marketplace needs. Where the marketplace declines a refund that would be eligible under this Policy, contact us and we will review the case directly.

8. Refund request procedure

To request a refund, email support@beinfer.com from the email address associated with your account and include:

• the name of the product and your registered account email address;
• the transaction reference number or receipt;
• the date of the Purchase;
• a brief description of the reason for the request.

Incomplete requests, or requests that cannot be matched to a valid transaction, may be declined or deferred until the missing information is provided. We aim to acknowledge every request within three (3) business days.

9. Processing of approved refunds

Approved refunds are issued to the original payment instrument. Settlement times depend on your bank or card issuer and typically take five (5) to ten (10) business days from approval. We are not responsible for currency-conversion differences, payment-gateway fees or taxes already remitted to a governmental authority that cannot be recovered; such amounts may be deducted from the refunded sum where the law allows.

10. Chargebacks and disputes

Please contact our support team and seek resolution under this Policy before initiating a chargeback or payment dispute with your card issuer or payment provider. Initiating a chargeback without first contacting us may result in suspension of your account, revocation of remaining credits or subscription benefits, and recovery of chargeback fees and administrative costs where permitted by law.

11. Statutory rights

Nothing in this Policy limits any non-waivable consumer right you hold under the law of your country of residence. In particular, consumers in the European Union have a fourteen-day right of withdrawal from distance contracts; for digital content and services that begin immediately, you are asked at checkout to consent to immediate performance and to acknowledge that the right of withdrawal is lost once performance has begun. Where mandatory consumer-protection law conflicts with this Policy, that law prevails to the extent of the conflict.

12. Amendments

We may modify this Policy at any time. The "Effective date" at the top of this page indicates when the current version took effect. Material amendments are communicated by email or by an in-product notice. Continued use of the Services after the effective date constitutes acceptance of the amended Policy.

13. Contact

All correspondence relating to this Policy, including refund requests, should be addressed to support@beinfer.com.